Terms and Conditions

Warranty. Purchase option:

My Water Club™ Purification Systems comes with a 15-day money-back guaranteed policy. If a customer returns items within the first 15 days, we grant a full Money back refund. The customer is responsible to pay the shipping charge for sending the package back to us.

Warranty: 1 year. Warranty covers:

• parts (itself plus shipping for first 30 days)
• parts (itself exclude shipping after 30 days)

Warranty does NOT cover:

• damages resulting from accidents, abuse, misuse or improper care online-apteekki.com.
• any water leaks damage. This warranty does not cover incidental or consequential damages such as damage to or loss of directly or indirectly caused by improper use of the product.
• replacement filters (replacement filter set would need to be purchased separately). Replacement filter(s) can be exchanged within the first 20 days in case of any defects. No exchanges or replacement after 30 days.

By law (hygiene reason), we cannot accept returns of water containers for reuse or resale. All sales of water containers are final.

Shipping US & International

Available shipping options include UPS Ground and USPS First Class and Priority Mail. We ship RO Purification Systems within 2-3 business days (Manufacturing time is approx 2-3 business days). Parts and replacement filter sets usually ship within 1-2 business days.

We ship to PO Boxes, APO /AE.

For shipping to US Virgin Islands, Hawaii, Puerto Rico, AK, Guam or APO, please, contact us before placing an order for custom shipping rates for USPS.

Free shipping. Available only for orders over $60 within Continental US. No free shipping for orders to US Virgin Islands, Hawaii, Puerto Rico, AK, Guam or APO. Shipping method is our choice (USPS First Class, Priority or UPS Ground)

International shipping: please, contact us for a shipping quote. We ship overseas via USPS International Priority and First Class Mail.

Returns / Refund for purchase items (except special order items)

Items must be returned within 30 days from the shipped date. We support Money back policy for the first 15 days (Customer is responsible to pay shipping charges back to us). After 15 days Customer is responsible for all return shipping costs.

• Items (except Reverse Osmosis Systems) must be BRAND NEW, UN-USED, include all parts that come within the original package.
• Used Reverse Osmosis Systems must be returned within the first 15 days (during Money Back Period).
• We will charge a fee if the customer failed to return all parts.

The customer needs to obtain Return Authorization # before shipping item(s) back to us.

By law (hygiene reason), we cannot accept returns of water containers for reuse or resale. All sales of water containers are final.

We will charge a 15% restocking fee for merchandise returned after 45 calendar days from the purchase date. Merchandise must not be used. RMA # must be obtained within 30 days.

A refund will be issued only we receive an item and inspect.

Returns / Refund for purchase special (custom) items

All sales for special (custom) items are final. No returns accepted. Special order items are items which not listed on the website (not regular stock items).